Return & Refund Policy

Furry Nest
https://furry-nest.com/
United Kingdom

Address: 39 Ludgate Hill, London, EC4M 7JN
Email: support@furry-nest.com
Phone: +44 7577 075332
Contact: https://furry-nest.com/pages/contact

30-Day Easy Returns

At Furry Nest, we want you and your pets to be completely happy with your purchase.
If, for any reason, you’re not satisfied, we offer a simple and straightforward return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.

  • Condition: Items must be unused, in their original condition, and returned with the original packaging (including accessories, tags, and documents).

  • Easy Returns: Returning items to us is easy and our customer support team will guide you step by step.

Return Costs

  • Defective or Incorrect Products: Free return shipping. If your item arrives damaged, defective, or incorrect, we will cover all return costs.

  • Change of Mind (Customer Remorse): If you ordered the wrong product, the item doesn’t fit, or you simply no longer want it, you will be responsible for the return shipping costs. Shipping costs are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at support@furry-nest.com with your order number and reason for the return.

  2. Get Return Instructions: We’ll email you a return authorization along with clear, step-by-step instructions.

  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  4. Shipping Label: If applicable, we’ll send you a prepaid shipping label. Simply print it and attach it to your package.

  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions provided.

Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

  • Refund: After approval, your refund will be processed. It typically takes up to 7 business days for the amount to appear on your original payment method (depending on your bank or payment provider).

Exchanges

Need a different size, colour, or product? No problem!
Just contact us and we’ll assist you with an easy exchange process.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned.
These items will be clearly marked as non-returnable on the product page.

More Information

  • Have questions? Visit our FAQ Page or contact our support team.

  • Our customer service is available Monday to Friday, 9:30 AM – 7:00 PM (GMT).

  • We aim to respond to all emails within 1–2 business days.