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What if I don’t like the product I received?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, please refer to our Refund & Return Policy for detailed instructions.
How can I be sure your products are good quality?
We only offer products that we’d give to our own pets. Every item is tested for durability, comfort, and safety. Plus, real customer reviews are available under every product.
Do you have a customer support team?
Of course! Our friendly support team is here to help. Just email us at support@furry-nest.com or use the contact form on our site. We aim to respond to all inquiries promptly during our business hours. If you contact us outside these hours, we’ll get back to you on the next business day.
Business Days:Monday to Friday
Business Hours: 9:30 AM to 7:00 PM (GMT+1)
Is my payment information secure?
100%. We use top-tier encryption and secure checkout to make sure your personal info stays protected.
How fast will I get my order?
We typically ship within 1–2 business days. Delivery takes 7–10 business days depending on where you are.
Note: All working days include Monday-Friday, excluding public holidays.
FREE DELIVERY
Within UK
FLEXIBLE PAYMENT
Safe & Secure
30 DAYS RETURN
& exchanges
TRUSTED QUALITY
Premium materials