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Frequently Asked Questions
What if I don’t like the product I received?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, please refer to ourRefund & Return Policy for detailed instructions.
How can I be sure your products are good quality?
We only offer products that we’d give to our own pets. Every item is tested for durability, comfort, and safety. Plus, real customer reviews are available under every product.
Do you have a customer support team?
Of course! Our friendly support team is here to help. Just email us atsupport@furry-nest.comor use the contact form on our site — we usually reply within 24 hours.
Is my payment information secure?
100%. We use top-tier encryption and secure checkout to make sure your personal info stays protected.
How fast will I get my order?
We typically ship within 1–2 business days. Delivery takes 3–10 business days depending on where you are. You'll get a tracking link as soon as your order ships.
Note: All working days include Monday-Friday, excluding public holidays.
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30 DAYS RETURN
& exchanges
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